Privacy Policy
Last updated: January 2025
1. Introduction
Welcome to SwaplyX. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and use our services, and tell you about your privacy rights and how the law protects you.
2. Data We Collect
We may collect, use, store and transfer different kinds of personal data about you:
- Identity Data: First name, last name, username, date of birth, and government-issued identification documents
- Contact Data: Email address, telephone numbers, and billing address
- Financial Data: Bank account details, payment card details, and transaction history
- Transaction Data: Details about payments to and from you, and details of services you have purchased from us
- Technical Data: Internet protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system and platform
- Usage Data: Information about how you use our website and services
3. How We Use Your Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- To register you as a new customer and verify your identity (KYC/KYB compliance)
- To process and deliver your crypto purchase orders
- To manage payments, fees, and charges
- To collect and recover money owed to us
- To manage our relationship with you, including notifying you about changes to our terms or privacy policy
- To improve our website, products/services, marketing, customer relationships
- To comply with legal and regulatory obligations, including anti-money laundering (AML) requirements
4. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way. We limit access to your personal data to employees, agents, contractors, and other third parties who have a business need to know. All payment processing is handled by our verified third-party providers who maintain PCI DSS compliance.
5. Data Retention
We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. For regulatory compliance, we may be required to retain certain data for up to 7 years after you cease to be a customer.
6. Your Legal Rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data:
- Request access to your personal data
- Request correction of your personal data
- Request erasure of your personal data
- Object to processing of your personal data
- Request restriction of processing your personal data
- Request transfer of your personal data
- Right to withdraw consent
7. Third-Party Links
Our website and services may include links to third-party websites, plug-ins, and applications (including our on-ramp provider partners). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.
8. International Transfers
We may share your personal data within our group and with external third parties. This may involve transferring your data outside the European Economic Area (EEA). Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it.
9. Contact Us
If you have any questions about this privacy policy or our privacy practices, please contact us at: privacy@swaplyx.com